How can we help?
Include your account email and, for billing questions, the NuruXplore payment reference. Never send passwords, one-time codes, full card numbers, or mobile-money PINs.
Email support@nuruxplore.com. Payment and account records are also available from Billing & Usage.
Payments
Pending payments can be refreshed or resumed from Billing & Usage. Failed payments can be retried without changing the price or credits stored in the server product catalogue. Credits are granted only after Pesapal confirms completion.
Research documents
Use the workspace chat for targeted changes to the preview. Mention the section and requested change clearly. Upload supporting sources when you want NuruXplore to ground an update in specific evidence.
Privacy and account requests
My Account provides profile correction, optional communication controls, a complete JSON data export, password changes, global sign-out, and account-deletion requests.